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Independent Travel Assistance Service - Not affiliated with the UK Government
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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Privacy Policy – UK ETA Service

Last Updated: September 1, 2025

1. Overview & Data Protection Frameworks

This service and website ("we," "us," or "our") values your trust and privacy above all else. This Privacy Policy details how we gather, process, safeguard, and disclose your personal details when you access our website or utilize our UK ETA document review and application assistance services.

We deliver travel documentation assistance globally, including to applicants residing in the European Union (EU), United Kingdom (UK), and United States (US). Consequently, we align our data operations with relevant global privacy standards:

For all privacy inquiries, data rights requests, or supervisory communications, please contact our privacy compliance team via the contact form.

2. Personal Information We Collect

  • Information Provided Directly by You

    To fulfill your application, we collect personal data including:

    • Identification Data: Full name, date of birth, gender, and nationality.
    • Travel Document Details: Passport number, issuance and expiration dates, issuing authority, and digital passport scans/images.
    • Verification Media: Facial photographs or selfies submitted to verify identity against your passport.
    • Contact Information: Email address, mobile/telephone number, and home address.
    • Journey Details: Intended arrival dates, point of entry, and travel purpose.
    • Statutory Declarations: Criminal background or offense declarations strictly where mandated by official immigration entry questionnaires.
    • Billing Reference Data: Payment confirmation identifiers. (Complete credit/debit card numbers are handled directly by certified third-party payment gateways and are never stored on our servers.)
    • Support Inquiries: Transcripts and correspondence sent through our contact channels.
  • Technical & Usage Information Collected Automatically

    When navigating our portal, our systems automatically collect:

    • Network identifiers (IP address and approximate geographic location).
    • Device characteristics, browser specifications, and operating system details.
    • Navigation paths, time spent on pages, referral links, and cookie interactions (see Section 5).
  • Third-Party Data Sources

    Where permitted by law, we may receive verification signals from accredited identity checks, anti-fraud systems, or payment processors to validate transactions.

3. How We Process Your Data & Legal Grounds

We rely on defined legal bases under UK/EU GDPR to process your personal data:

Processing Purpose Categories of Data Legal Ground
Processing Your Application Identification, passport details, travel data Performance of Contract
Identity Verification Passport scans, selfie images Performance of Contract / Explicit Consent
Immigration Safety Declarations Criminal history disclosures (if required) Legal Obligation / Public Interest (Art. 10 GDPR)
Payment Handling Payment references, order details Performance of Contract
Customer Support & Updates Contact information, interaction logs Performance of Contract / Legitimate Interest
Legal Compliance & Security Transaction history, IP logs Legal Obligation / Legitimate Interest
Site Optimization & Analytics Cookie identifiers, interaction metrics Legitimate Interest / Consent
Marketing Communications Email address Explicit Consent (Opt-in)

4. Special Category Data, Biometrics & Automated Checks

Biometric Safeguards

Facial imagery and passport photo uploads used to confirm applicant identity may be categorized as biometric data under applicable law. We handle this sensitive data under explicit user consent and strict necessity.

Automated Checks & Human Oversight

We utilize automated matching software to compare selfie images against passport documentation to detect fraud. These tools assist—but do not replace—human review. No final decision leading to application rejection or legal consequence is taken solely via automated processing. Applicants can request a manual human review of automated checks by contacting us via the contact form.

5. Cookie Policy & Tracking Management

Our website utilizes cookie files and similar technical tracking to maintain portal stability, evaluate site traffic, and support user preferences.

Cookie Choices

When launching our portal, our banner allows you to select:

Categories

You may update your preferences at any time by clearing browser cookies or contacting our team.

6. Data Sharing & Third-Party Vendors

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share data solely with:

7. Data Retention & Accelerated Deletion Schedule

We retain personal information only for as long as required to deliver our service and fulfill legal requirements.

General Schedule

Accelerated Biometric Deletion Schedule

Raw passport images and facial verification photos are deleted under accelerated timelines:

Trigger Event Deletion Timeline
Application Approved & Delivered Deleted within 24 hours
Application Rejected by Government Deleted within 24 hours
Application Cancelled by User Deleted Immediately
Full or Partial Refund Processed Deleted within 24 hours
Incomplete/Abandoned Application Deleted automatically (14 days)

8. Data Security Measures

We enforce rigorous technical and organizational controls to safeguard personal data against unauthorized access, loss, or alteration. Measures include AES-256 encryption at rest, TLS encryption in transit, strict role-based access limits, and regular security audits. In the unlikely event of a security incident impacting your rights, we will notify relevant supervisory authorities and affected users as required by law.

9. Protection of Minors

Our services are not intended for independent use by individuals under 18 years of age. Minors may only apply through a parent, legal guardian, or authorized representative who submits data on their behalf. Children's details provided for family travel filings are handled with identical security and retention protections as adult filings. If you suspect a minor has submitted information directly without parental authorization, contact us via the contact form for immediate deletion.

10. Direct Marketing

If you opt-in to receive promotional updates or service announcements, we may send periodic emails. You can withdraw consent at any time via the "Unsubscribe" link in any communication or by contacting support.

11. Policy Modifications

We may update this Privacy Policy to reflect changing regulatory requirements or service enhancements. Revisions will be published on this page with an updated "Last Updated" date.

12. Region-Specific Provisions

12.1 European Union (EU) Residents

12.2 United Kingdom (UK) Residents

12.3 United States Residents (including California CCPA/CPRA)

13. Contact Information

For privacy questions, data access requests, or regulatory inquiries, please reach out to our team:

Email: using our contact form

Corporate Entity: TRAVELGATE LTD

Mailing Address: 40 West Street, Faversham, Kent, ME13 7JG

Summary Table: Privacy Policy Overview

Topic Details
Data Collected Identification, passport, biometric, contact, travel, and technical/usage information
Purpose of Use ETA processing, identity verification, notifications, payments, site function
Legal Basis Contract, legal obligation, legitimate interest, explicit consent
Sharing Partners Immigration authorities, service infrastructure partners, legal authorities, fraud prevention partners
User Rights Access, correction, deletion, portability, restriction, objection
Data Protection AES-256 encryption at rest, TLS in transit, role-based access, regular security audits
Cookie Usage Strictly necessary cookies always on; analytics/preference cookies with consent
Biometric Data Encrypted, access-restricted, never used commercially, deleted on an accelerated schedule
Data Retention 12 months (application records), 7 years (financial), 24 hours–14 days (biometric)
Child Protection Not directed to under-18s for independent use; parent/guardian must submit on their behalf